Frequently Asked Questions

Do you have showroom?

Yes, most of our Spa models can be viewed in our showroom, located in both Auckland and Tauranga. You can find their addresses as well as their opening hours in the contact page of the web site. 

What sort of warranty you get?

We provide you with a comprehensive warranty for the whole New Zealand. That include 5 years on acrylic shell, 3 years on plumbing and jets & 2 years on the Balboa control system.

How to get my place ready for the Spa installation?

A smooth, flat, structurally sound, level, even surface that is capable of uniformly supporting the entire filled weight of your new hot tub plus the weight of the users. A filled spa can weigh a great deal. Make certain that the location you choose can support the weight of your filled spa.

You need to consider having a power supply that is close enough, but also far enough away so that water cannot splash into the socket. Allowing water into the equipment compartment can damage the electronics, or may result in tripping your house’s circuit breaker or RCD.

Also consider your surroundings: placing your spa near a wind break such as a fence will help to reduce wind exposure, helping it to retain more heat and in turn help to reduce your running costs. You should also consider where you will drain the water when required.

SPA Power Consumption?

SPA power consumption depend on many factors such as the using time, temperature setting, heating period and insulation etc.

Do I need to use chemical, and why?

Your hot tub water needs to be treated with certain chemicals to maintain its cleanliness and needs to regularly clean the cover and filter. Regardless of how often or long you plan to use your spa, it is essential to treat the water in your Moana Spa regularly. 

Chemicals are a highly effective way to treat your hot tub, as they eliminate any harmful bacteria that can grow in warm water.

However, if you prefer a non-toxic option then maybe simplesilver might be suitable to you. The key ingredient is silver oxide used in water purification application around the world. And best of all, it last for 12 months and both odourless and tasteless as well. 

Electricity and safety on your Spa?

In order to ensure the safety for yourself and your family, we require a qualified electrician to install the correct type of cabling required for your Moana Spa according to their power rating.

All the technical specification of your spa should be send to you before you get delivery of the pool. Do not hesitate to contact us if you require any further clarification.

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